1. 🔄 GENERAL RETURN POLICY
We want you to be fully satisfied with your purchase. If you need to return a product, please review the following terms. Returns must be initiated within 7 business days of receipt and require a Return Merchandise Authorization (RMA) number from our customer service team.
2. ⚠️ CONDITIONS FOR RETURNS & REFUNDS
A. Non-Customized/Standard Items:
Products must be returned in their original, unused, and resellable condition
Must include all original packaging and materials
B. Customized & Made-to-Order Products (FINAL SALE):
ALL customized products are FINAL SALE
This includes items with specific sizes, colors, logos, prints, or personalized elements
No returns or refunds for custom products due to their personalized nature
C. Damaged Custom Products:
If a customized product arrives damaged, follow our inspection protocol
Claims may result in repair, replacement, or store credit (at our discretion)
No cash refunds for custom products
3. đź’° REFUND PROCESSING
For eligible non-custom returns:
Original shipping costs are non-refundable
Return shipping is customer’s responsibility
Refunds issued to original payment method within 7-10 business days
Design, printing, and material costs deducted from any refunds
4. đźšš SHIPPING DAMAGE PROTOCOL
INSPECT BEFORE SIGNING:
Check for visible damage while shipment is on the truck
Verify piece count before unloading
Note any damage on Bill of Lading (BOL) before signing
Take photos/videos as evidence
Your signature confirms receipt in good condition
5. 🛡️ CHARGEBACK POLICY
Filing chargebacks for received goods, especially custom “Final Sale” products, is fraudulent. We reserve the right to:
Pursue legal action to recover costs + fees
Provide transaction evidence to financial institutions
Refuse future business
6. đź“ž CONTACT US
For return requests:
Contact customer service for RMA number
No returns accepted without RMA
Ensure proper packaging to avoid damage during return shipping
Phone:Â +1 708-830-6613
Email:Â info@customlightboxsign.com
